We're looking for reliable experienced field technician contractors, ideally based in Connecticut, to handle Level 1-2 support at client sites across CT and NY. You'll troubleshoot devices, manage Microsoft 365 and Active Directory, and support office deployments, mostly on your own, with minimal hand-holding.

Work is assigned by engagement (project-based and on-call), so this is flexible, not full-time.

What You'll Do

• Provide on-site L1/L2 support for Windows and macOS devices
  * Administer Microsoft 365 (Exchange, OneDrive, Teams, SharePoint) and Active Directory (users, groups, permissions)
  * Handle device imaging, deployments, and hardware swaps
  * Troubleshoot printers, VPN, email, and general connectivity
  * Support office moves and equipment setup/decommissioning
  * Document work clearly in our ticketing system
  * Escalate Level 3 issues with proper context

What You Need

• At least 2-3+ years of hands-on IT support experience (help desk, MSP, or internal IT)
  * Solid Microsoft 365 admin and Active Directory experience (navigate confidently without hand-holding)
  * Comfortable troubleshooting hardware, software, and networking independently
  * Experience working in a ticketing system
  * Reliable transportation and willingness to travel across CT/NY

Nice to Have

• Microsoft 365 certifications
  * MSP experience
  * Networking (switches, routers, firewalls, VLANs)
  * Google Workspace experience
  * RMM/endpoint management tools
  * CompTIA A+ or Network+

Schedule

Project-based and on-call. Most work is standard business hours; some engagements (office moves, after-hours deployments) require early morning, evening, or weekend availability. Advance notice will be provided whenever possible.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.